Data Privacy Policy

Introduction

Welcome to the Data Privacy Policy of Aljomaih Auto Rental Company (AJAR), the official commercial franchisee of Enterprise rent a car, National Car Rental and Alamo rent a car.

We are committed to protecting your personal information in full compliance with the Personal Data Protection Law in the Kingdom of Saudi Arabia (M/19, dated 09/02/1443 AH) and all other applicable data protection regulations.

This notice explains how we collect, use, and safeguard your data when you interact with our services—whether through our website, mobile application, or in person. Our goal is to ensure your trust by maintaining the highest standards of privacy, transparency, and security.

Collection and Processing

We are dedicated to being transparent about how we collect and use personally identifiable information from contractors when accessing our website or application...

Why We Collect and Process Your Personal Data

• To develop and improve products and services: Enhance customer experience, evaluate employee performance, improve websites and operations.
• To comply with legal obligations: Share information with authorities when required.
• Marketing and advertising: Deliver personalized ads and offers, with opt-out option.
• To Keep You Informed: Send important rental updates and customer support communications.
• To Maintain Security and Uphold Legal Rights: Use cybersecurity and surveillance to protect data.
• To manage our Benefits programs: Manage membership accounts.
• To Enable Connected Vehicle Services: Gather vehicle data for operations and theft prevention.
• To Rely on Implied Consent: Consent inferred through service usage.
• To obtain explicit consent for sensitive data: Always ask before handling sensitive data.
• To share data with our franchise partner network: Share limited data for billing and finance.
• To collaborate with trusted service providers: Share data only with confidentiality agreements.

Types of Personal Data We Collect

• Booking and Contract Data
• Communication Data
• Corporate Membership Details
• Payment Information
• Operational and Experience Feedback
• Additional Supportive Information
• Rental Transaction Data
• Affiliation and Account Data

Data Sharing and Disclosure

• Data Security and Accuracy
• Confidentiality and Legal Requirements
• Limited Sharing with Trusted Parties
• Third-Party Service Providers
• Research and Development
• Enterprise Franchise Relationship
• No Sale or Rental of Personal Information

Consent and Implications of Not Providing Personal Data

If you refuse to provide personal data, it may result in limited services, ineligibility for marketing offers, restricted access, and inability to fulfill legal obligations.

If you have any questions or concerns regarding this Privacy Notice or the handling of your personal data, please contact us at:

???? [email protected]

Your Rights to Manage Personal Data

• Right to Correct or Delete Your Data
• Right to Withdraw Consent at Any Time
• Right to Refuse or Withdraw Data Sharing Consent

You can manage your data through:

• Our official application
• Car rental branches across Saudi Arabia
• Customer experience team: 920000028

Links to Third-Party Websites and Platforms

• External Links for Your Convenience
• Varying Privacy Practices
• Third-Party Sites Not Covered by Our Policy

Scope of Data Collection

• Booking or Contracting at Our Branches or Through Agents
• Text and Electronic Communication